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Medicaid providers requesting interpreter services during Washington's state of emergency

Please read the following message from the HCA: 

The Health Care Authority (HCA) will continue to offer over-the-phone interpreting (OPI) through Universal Language, for the duration of Washington's state of emergency. This is the preferred method of interpretation, and providers are encouraged to request OPI when possible. Video-remote-Interpretering (VRI) is not available through HCA's contract with Universal Language, however, during the state of emergency, providers may continue using their own video-based technology and in-person interpreters can participate remotely.

If you determine an in-person interpreter is medically necessary to support the client's care, then you are expected to provide personal protective equipment (PPE) and infection control measures for the interpreters. Information and provider guidelines for requesting interpreters are available on the Interpreter Services webpage.

Please check the HCA Interpreter Services website regularly for updates and sign up for program notifications. If you do not currently have access to the Universal Language scheduling portal, please complete the registration process so that you may have access to interpreter services for your Medicaid clients.