Live Chat
Washington State Dental Association

Apple Health Provider Alerts

The Washington State Health Care Authority (HCA) recently released the following Apple Health (Medicaid) provider alerts regarding supported web browsers and prior authorization requests for orthodontic treatment.

1. The Health Care Authority (HCA) browser support now changed as of January 2017

For security purposes, beginning now, HCA will support only the following four web browsers (current version and previous release):

  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Safari

What does this mean for you?

After January 2017, HCA web applications may not work correctly on older browsers. To ensure that you view our web applications properly, confirm that your browser will be supported and upgrade to (or install) the latest version today.

How do I find out if I have the latest version?

You can check your browser and version, and learn more about updating at:

How do I download and upgrade to (or install) the latest version?

Browsers are available to download and install for free. Visit any of the browser's websites to download the latest version (instructions for installation accompany the download):

Up-to-date web browsers let you work faster and keep you safe from viruses and other threats!
2. In order to correctly process prior authorization (PA) requests for orthodontic treatment, the Health Care Authority (agency) revised the Orthodontic Information form (HCA 13-666)
Effective for dates of service on and after April 1, 2017, providers must use the updated Orthodontic Information form (HCA 13-666) for orthodontic treatment PA requests. HCA 13-666 must be submitted in addition to the General Information for Authorization form (HCA 13-835). The agency will reject all PA requests for orthodontic treatment that are not submitted on the revised form.

Part II, #3, of the updated form requires the provider to submit a colored photograph if the client has an overjet greater than 9mm with incompetent lips, or a reverse overjet greater than 3.5mm with reported masticatory and speech difficulties.

The updated form is available for download on the agency’s Forms & Publications web page and can be used immediately.

About Washington State Health Care Authority

HCA oversees the state’s top two health care purchasers — Washington Apple Health (Medicaid) and the Public Employee Benefits Board Program. We work with partners to help ensure Washingtonians have access to better health and better care at a lower cost. For more information, visit HCA's website.

Posted: / Last Updated: