WDIA, REDUXHard work and a soft retooling of staff gives WDIA an advantage in the market The Washington Dentists’ Insurance Agency is hitting all its notes right now: a successful quarter, new products that meet or exceed the needs of dentists in Washington, a new staffer, whose background in dentistry is deeper than even some dentist’s, and key additions to the WDIA Board of Directors are putting the organization in the perfect position for a banner year. What’s involved is mostly hard work — Director Matt French (soon Assistant Director Kerri Seims, too) makes office visits across the state, logging thousands of miles a month to meet face to face with dentists, outlining the advantages of new insurance products and making sure you’re properly covered. “One of the distinct differences about WDIA,” French says, “Is our level of customer service. We come to you — we understand dentistry and how busy you are, and want to make getting the right amount of insurance for your needs as simple as possible.” Dovetailing neatly with Matt’s efforts are those of his staff — each carrying out a different piece of the puzzle.
A new, but familiar face Kerri Seims, WDIA’s new Assistant Director of Insurance Services, is familiar with many of the faces she sees in her new position. Seims’ dental legacy runs deep — her dad, Dr. Rich Seims, had a dental practice for 30 years and later opened Seims and Associates, a transitions company. As a high schooler, Seims found herself filling all kinds of roles at her dad’s practice — from gopher to sterilization tech and office assistant. Later, she joined her dad again at Seims and Associates, first as an administrative assistant, where she learned the ropes, and later as a closer, finishing transition deals once the letter of intent was inked. She brings with her a unique perspective — from working in her dad’s practice and managing all the details of the transition side, she knows a lot of the angles of the dental environment. At one point, Seims contemplated leaving organized dentistry, saying “I considered leaving the dental community but I struggled with the idea of leaving my dental contacts behind. I thought I might go into lending, but after connecting with Matt, I knew this would be a better fit.” She brings a sharp focus and attention to detail that’s essential in the insurance business, and she’s a congenial, bright addition to the WDIA team. Kerri will be shadowing Matt for yet another month before venturing out on her own, but she’s excited to get out there and reconnect with all the people she’s met over the years...and all of you she hasn’t, too!
The rest of the team Most of you already know Matt French, Director of Insurance Services for WDIA. Matt began his tenure here working for WSDA until Dick Cavaliere tapped him to join the WDIA team. Since that time, Matt’s gone on to helm the group, steering it to become increasingly profitable, even in this troubled economy. Helping Matt is his wife, Megan — who came on board as a temp to help WSDA during the PNDC years ago, and whose organizational skills are the stuff of legends. As Manager of Operations, Megan balances the crew, helping to keep the office running smoothly while Matt is on the road. In addition, Megan can assist dentists in obtaining NORDIC Professional Liability and Business Owners Coverage, Long Term Care Insurance and Fidelity Bonds. Karen Hutson is WDIA’ s Disability/Life Insurance Specialist. Her duties include, processing the paperwork for new policies and assisting customers once their policies are active. Susan Young is based in Spokane and is WDIA’s Medical Insurance Specialist. Young processes new groups and group renewals, assists customers with active policies and medical or Medicare inquiries. Colleen Arsenault is the Medical Production Assistant for WDIA, and her job is to help with the group renewal process and assist active customers with their plans.
Board additions Two new members recently joined the Board of Directors for WDIA — Dr. Kirk King and Dr. Jeffrey Pruiett. King says, “I think WDIA is poised for great growth and represents one of the best avenues for dues stabilization for WSDA membership. At SKCDS we have been concerned about dues costs as a potential barrier to participation and involvement in organized dentistry and I am interested in how we can continue to mitigate this.” Both dentists will serve two-three year terms. We welcome them!