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Entries in the Source (28)
August 13, 2013
August 2, 2013
Resolving negativity in the dental office
By Dr. Rhonda Savage, CEO Miles Global
At the morning huddle, Debbie Downer gripes about the schedule … again. “Why is Mrs. Jones at 8 a.m.? We won’t have enough time because Mr. Timmons is coming in at 9:45. And this afternoon, we have way too much time for this implant seat.” She rants on… “On top of that, today our team meeting agenda includes a demonstration by the implant rep. Why do we have to do that on our lunch break? Nothing’s ever set up right in this office!”
July 23, 2013
By Dr. Rhonda R. Savage
"It wasn't in my job description that I'd need to pick up after the scheduling coordinator."
What drives a business into the dirt? Negativity, gossip, chronic lateness, favoritism, micromanagement or a sense of entitlement? Where I see a relationship suffer, also, is from unclear expectations or unmet expectations. The above quote signals unclear expectations.
May 13, 2013
WSDA and The Source welcome Office Depot as the newly endorsed vendor for practice supplies. “Office Depot has systems and programs in place that will not only save our members money, but time as well,” said Kainoa Trotter, Director of Membership and Communications, “And they have a number of additional services that will streamline the ordering process, whether your practice is big or small.”