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Washington State Dental Association

HCA News About Interpreter Services

The Washington State Health Care Authority (HCA) recently released a bulletin with news about interpreter services.

The bulletin at a glance:

  • A list of currently contracted CTS LanguageLink (CTS) interpreters, by county and language, is now available on the HCA website.
  • HCA is currently working on two new interpreter service procurements, one for telephonic and video remote interpreting (VRI) and another for face-to-face interpreting, with a new contract expected to be in effect July 1, 2018.
  • HCA is working with CTS on new policies for ASL interpreters.
  • A new collective bargaining agreement (CBA) took effect July 1, 2017. Changes include:
    • Interpreter rate of pay.
    • Travel, ferry fares, parking and toll fees reimbursement.

Other highlights include provider FAQs and information regarding HCA's Interpreter Services (IS) program. 

Read the bulletin here.

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